Managed Services
Transform your business technology from a cost center into a competitive advantage. Our comprehensive managed IT services act as your dedicated technology department, delivering proactive maintenance, continuous monitoring, and strategic support for all your devices, servers, networks, and cloud services. With predictable monthly pricing, guaranteed service levels, and a dedicated account manager, you gain complete technology peace of mind while focusing on what you do best – growing your business.
The Managed Services Advantage
Traditional break-fix IT support is reactive, expensive, and unpredictable. Managed services flip this model, providing proactive care that prevents problems before they impact your business, with transparent pricing that makes technology costs predictable and manageable.
Traditional Break-Fix Model
- Wait for problems to occur before taking action
- Unpredictable costs and emergency expenses
- Extended downtime impacts business productivity
- Limited strategic technology planning
- No insight into system health or performance
- Reactive security measures after threats appear
Proactive Managed Services
- Prevent issues through continuous monitoring
- Predictable monthly costs with no surprises
- Minimize downtime with proactive maintenance
- Strategic IT roadmap aligned with business goals
- Real-time visibility into all systems and services
- Proactive security monitoring and threat prevention
Comprehensive Service Portfolio
Our managed services encompass every aspect of your technology infrastructure, from individual workstations to complex cloud environments, ensuring comprehensive coverage and seamless operation.
Infrastructure Management
- 24/7 server monitoring and maintenance
- Network performance optimization
- Storage and backup system management
- Virtualization platform administration
- Cloud infrastructure monitoring (AWS, Azure, Google)
- Database administration and optimization
- Disaster recovery testing and planning
- Capacity planning and performance tuning
End-User Services
- Desktop and laptop management
- Software deployment and updates
- Mobile device management (MDM)
- User account and access management
- Helpdesk support and ticketing
- Training and user assistance
- Hardware lifecycle management
- Peripheral device support
Security & Compliance
- Continuous security monitoring
- Threat detection and response
- Vulnerability management
- Patch management and updates
- Firewall and network security
- Compliance reporting and documentation
- Security awareness training
- Incident response planning
Strategic Services
- IT roadmap development
- Technology budget planning
- Vendor relationship management
- Project management and implementation
- Business continuity planning
- Technology assessments and audits
- Digital transformation consulting
- Innovation and emerging technology guidance
Managed Service Plans
Our tiered approach to managed services ensures you get exactly the right level of support for your business size, complexity, and budget requirements.
Essential Managed Services
- • Desktop and server monitoring
- • Patch management and updates
- • Antivirus and basic security
- • Remote helpdesk support
- • Monthly reporting
- • Business hours support
Professional Managed Services
- • Everything in Essential
- • Advanced security monitoring
- • Backup monitoring and testing
- • Network performance monitoring
- • Quarterly onsite visits
- • 24/7 critical issue support
- • Strategic IT planning
Enterprise Managed Services
- • Everything in Professional
- • Comprehensive security services
- • Cloud infrastructure management
- • Dedicated account manager
- • Monthly onsite visits
- • Priority project resources
- • Custom SLA agreements
Service Level Agreements
Our comprehensive SLAs provide clear expectations and guaranteed performance levels, ensuring your business technology operates within acceptable parameters at all times.
Response Time Guarantees
- Critical Issues (System Down):15 minutes
- High Priority Issues:2 hours
- Standard Issues:4 hours
- Low Priority Issues:Next business day
Uptime Commitments
- Server Uptime:99.5%
- Network Availability:99.7%
- Email Services:99.9%
- Backup Success Rate:99.8%
Proactive Monitoring & Alerting
Our advanced monitoring systems provide real-time visibility into your entire technology infrastructure, enabling proactive issue resolution and optimal performance maintenance.
Infrastructure Monitoring
- • Server performance and resources
- • Network bandwidth and latency
- • Storage capacity and performance
- • Application response times
- • Database performance metrics
Security Monitoring
- • Threat detection and analysis
- • Intrusion attempts and breaches
- • Vulnerability assessments
- • Compliance status tracking
- • Security event correlation
User Experience Monitoring
- • Application availability
- • End-user response times
- • System resource utilization
- • Print and peripheral status
- • Mobile device connectivity
Reporting & Analytics
Comprehensive reporting provides insights into your technology performance, security posture, and areas for improvement, enabling data-driven decision making.
Monthly Reports Include
- System performance and availability metrics
- Security incident summaries and resolutions
- Ticket volume and resolution time analytics
- Backup success rates and recovery testing
- Patch deployment status and compliance
- Capacity planning and growth projections
- Technology recommendations and roadmap updates
- Cost analysis and optimization opportunities
Quarterly Business Reviews
- Strategic IT alignment with business objectives
- Technology performance trend analysis
- Security posture assessment and improvements
- Budget planning and capital expenditure guidance
- Emerging technology opportunities
- Vendor relationship and contract reviews
- Disaster recovery and business continuity updates
- Team training and development recommendations
Implementation Process
Our structured onboarding process ensures smooth transition to managed services with minimal disruption to your business operations.
Discovery & Assessment
Comprehensive audit of current technology infrastructure
Service Design
Custom service plan aligned with business requirements
Deployment
Gradual implementation with monitoring and support tools
Optimization
Continuous improvement and service refinement
The Business Impact of Managed Services
Reduction in IT-related downtime
Decrease in security incidents
Improvement in overall productivity
Ready to transform your technology from a business challenge into a competitive advantage? Our managed services team is prepared to design a comprehensive solution tailored to your specific requirements and budget. Let's discuss how proactive IT management can drive your business forward while providing the reliability, security, and performance your team needs to excel. Contact us today to schedule your complimentary technology assessment and discover the managed services difference.
Pricing shown is per user per month and includes comprehensive monitoring, support, and management services. Custom pricing available for unique requirements or larger deployments. All pricing excludes GST. Minimum 12-month commitment required for managed services plans.